Business Operations & Support

We provide you the support you need so that you can focus on the
business activities that are important to your company's growth.

Back Office Support

We will provide you the administrative support you need. We'll assist you in record keeping, organizing your documents in virtual libraries, update your database, fulfill customer orders and all other administrative and secretarial functions. We will function as your virtual assistant.

Customer Service

Optimum Customer Service Representatives have these qualifications:
  • College graduates.
  • At least 2 years experience in CSM and CRM.
  • Fluent in English with excellent communication skills.
  • Amiable and enjoys dealing with people from all walks of life.
  • Trained to handle inquiries and complaints.
  • Accustomed to employing a pitch as dictated by the client.

Optimum can provide inbound and outbound campaigns:
  • Customer Care
  • Help Desk Support
  • Customer Support and Transfer
  • Up-selling/Cross-selling
  • Customer Inquiry Management
  • Order Management
  • Renewals, Retentions & Cancellation
  • Order Booking
  • Billing Management
  • Technical Support
  • Multi-lingual Customer Service

Content Development Services

We will help you in the administration of your digital contents from creation,editing, publishing and in managing updates. We will assign content developers who have worked on projects similar to your requirements, with expertise and in-depth understanding of the specific field, subject matter, ideas and concepts involved.

Our Services include content development of
  • eLearning and Online Learning Content
  • Web-based Training Materials
  • Technical Training Materials
  • Corporate Training Materials
  • Website content ( web pages, product literature, news )
  • Print Media ( brochures, catalogues, press releases )

You may choose your content developer and this gives you total control over who to delegate your project to and you will have a direct say in all aspects of the deliverables.

Clearly stated goals, preferences, realistic deadlines and the level of communication with your content developer is key to delivering measurable results. This allows you to design a budget because you can work on a fixed timeline and fixed cost for your project.

HR Outsourcing

Optimum will hire a dedicated recruiter that will provide recruitment-related services to you available 40 hours a week to serve your requirements.

The assigned staff will have at least 2-5 years experience, depending on your requirements, in recruiting professionals. Your HR manager will provide the recruiter with deliverables that will be the basis for his/her evaluation.

The Optimum Solution

This is how HR Outsourcing will work for you. It's as easy as 1-2-3:
  1. Define your requirements
  2. Recruiter will find suitable candidates
  3. We manage and report

IT Helpdesk Support Services

Your IT issues will be handled by a dedicated IT support specialist to allow you to save on hiring, retention and IT labor costs and focus more on revenue growth. We have an excellent in-house team of hardware and software tech professionals who can provide their best recommendations in creating your IT support team to handle specific IT support, from simple network design, complete IT infrastructure set-up to facility management.

Benefits of Optimum IT Support
  • Faster response time
  • Fixed pricing and lower cost
  • Technical experience and expertise
  • Availability of Immediate and round the clock support.

Procurement & Logistics

We can provide a team of Inventory Management experts to provide assistance in your procurement. We can also assist you in your worldwide shipments.

Our services include:
  • Strategic Sourcing
  • Contract Management
  • Contract Administration
  • Inventory Management
  • Procurement Consulting
  • Supply Chain Optimization
  • International Shipments
  • International Survey
  • Export Processing Zone

High-level Translation Services

We have a large database of Asian, European and multi-lingual professionals that can deliver services with an uncompromised dedication to quality. We have the ability to source candidates who speaks and writes Spanish, French, German, Italian, Chinese - Fookien/Mandarin, Korean, Japanese Nihonggo. We can also source Bahasa Indonesian and Thai.

Some translation services we can offer are:
  • Technical & Industrial
  • Websites and E-Commerce sites
  • Finance
  • Legal

Insurance Claims Outsourcing

Improve your Claims Administration process by outsourcing your claims functions. We will provide you a dedicated team of professionals, who are industry specialists, with a specific level of expertise in claims service to ensure the accuracy of your policyholder’s claims settlement. The benefits of outsourcing your claims handling activities:
  • Free-up and deploy your key resources to renewals activities
  • Rapid response to claims inquiries
  • Accurate medical review for proper coding and pricing
  • Faster document processing
  • Easier to control and monitor quality of results
  • Easily add capacity to your operations
  • 24x5 operations will ensure the responsiveness you require for troubleshooting issues.
  • Reduce claims costs and improve customer satisfaction