We will provide you the administrative support you need. We’ll assist you in record keeping, organizing your documents in virtual libraries, update your database, fulfill customer orders and all other administrative and secretarial functions. We will function as your virtual assistant.

Our business philosophy is all about providing excellent service to our customers. We provide the kind of service that delights even the most difficult client.

The Customer Service Representatives of OSI have exceptional qualifications

• They are all college graduates.
• They have at least 2 years experience in CSM and CRM.
• They have excellent communication skills and are fluent in English.
• They are amiable and they enjoy dealing with people from all walks of life.
• They are trained to handle inquiries and complaints.
• They are used to employing a pitch as dictated by the client.

OSI has experience in doing the following inbound and outbound campaigns:

OSI will hire a recruiter that will provide recruitment-related services to you. This recruiter will be dedicated to your account and will be available 40 hours a week to serve your recruitment requirements.

The recruiter to be assigned to your company will have at least 2-5 years experience, depending on your requirements, in recruiting professionals. This person will be reporting directly to your HR manager. Your HR manager will provide the recruiter with deliverables that will be the basis for his/her evaluation.

The OSI Solution

This is how HR Outsourcing will work for you. It is actually as easy as 1-2-3.

1. 1. Define your requirements
2. 2. Recruiter will find suitable candidates for you.
3. 3. We Manage and Report

On occasions that you need an extra hand to maintain your computer and network systems, you can contact OSI to request for an MIS expert or staff to handle your IT support needs. Since we operate 24x5, our technical support work around the clock and there are times that the schedules of our tech experts overlap. Being an IT Consultant, we have excellent in-house software and hardware tech professionals who are capable to handle specific IT support, from simple network design and set-up services to facility management.

All members of our MIS support team, including the officers of OSI, can sign a non-disclosure, non-circumvention agreement to protect the interest and confidentiality of client information. An NDA is also signed between OSI and the client.

We have a team of Inventory Management experts that can provide assistance to you in ensuring that you procure relevant inventory in a timely and most cost-efficient manner. We can also assist in worldwide shipments. Our services include:

With a huge pool of agents with fluent English communication skills and adept at the art of selling products and services over the phone, OSI can provide sales and telemarketing services to its Clients abroad. We have experience in the following services:

• Service Selling
• Technical Sales
• Leads Generation
• Market Penetration

The management services to be provided by OSI includes project tracking and maintenance, enhancements including quality review and compliance audits, support services such as Administrative / IT / Finance and Human Resources.

The minimum monthly management fee varies depending on the size of the operation. The duration of this stage shall be mutually agreed upon.

We would like to be your primary service provider and give you this Service Support proposition that will help you in your administrative and accounting function. Our Service Support Concept is based on the idea that our experienced professionals and managers who has functional and technical knowledge collaborate with your operational personnel to provide you with your required services. We will assign a small core Support Unit that will become a part of your Fiscal and Operating function. This support unit consists of the following:

• Human Resource Personnel
• Accounting and Administrative Personnel
• Programming & connectivity support staff

This concept relies on integrating all of these resources and they will perform all the required services needed to help you in your day to day operation.

Once your SEC incorporation and office construction is completed, we can assist you on the following:

• The Hiring (and training) of managerial, technical and support staff
• Procurement and setting up of the office infrastructure.
• Provision of equipment and machinery
• Set-up of individual workstation (computer hardware & software),
• Set-up of communication facilities.
• Assistance in other government registration.

HR Management & Services Outsourcing is one of the core competencies of OSI. We have an in-house team of seasoned HR professionals that can provide you various HR-related services. A key ingredient to this arrangement is the fact that our HR team understands your human resource requirements since we have been working with various industries.

OSI will prove to be an important partner in ensuring that our client goals are met long term. We will provide expert support and guidance in all the key areas of Human Resource Management specifically in the following:

• Employee Records Management
• Compensation and Benefits Planning
• Performance Assessment Development
• Organizational Planning and Development
• Turnover Analysis and Control
• Employee Handbook Formulation
• Crafting of Job Descriptions
• Other HR-related tasks

OSI will handle your payroll by assigning a dedicated payroll master. Our services include:

• Computation of payroll twice every month at the option of the client using our in-house software.
• Generate and distribute payslip every pay period.
• Attendance and leave credits monitoring.
• Preparation of Monthly/Quarterly Collection Report to Home Development Mutual Fund (HDMF or Pag-ibig), Social Security System (SSS) and Philheath.
• Preparation of Monthly/Quarterly Loan Remittance.
• Liaise in paying government contributions and loans to agency concerned
• Submission of monthly report (Withholding Tax on Compensation) and Annual report (Alphalist) to Bureau of Internal Revenue (BIR).
• Preparation of Certificate of Employee’s Contribution and Certificate of Employment (COE), certifications of contributions to SSS, HDMF, and Philhealth and loan repayments to SSS and HDMF, if requested.
• Preparation of Certificate of Compensation Payment / Tax Withheld (Form 2316).
• Computation of final pay of retiring, resigning, or separated employees.

What’s more?
We will include the FREE use of our Zerix Biometrics, our PC-based timekeeping software ( clients provides the computer unit and the finger scanner device )

We, at Optimum Source, would like to help you fill the gap between current business set-up and your desired goals. You need to have a smooth operation and you will need support in different areas of your business. You want see your business in a better and sturdy stance so you can steer it into the right direction.

Risks, foreseen or unforeseen, measurable or not, brings a sense of uncertainty which could delay the achievement of company goals. We cannot eliminate such risks but it can be tempered through consultative efforts. It is our desire to see you raise the level of your performance and increase your profitability.

OSI provides consultancy, business advisory services, and assistance in approaching government and private agencies.

OSI will handle all the legwork for you. We will set-up your office according to your instructions, specifications and time frame of moving-in. Our guarantee is to give you a hassle-free plug-and-play start up.

• Vast knowledge and experience in Doing Business in the Philippines
• Well versed in all aspects of Philippine Taxation and Business Law
• In-depth understanding of acceptable finance and accounting principles
• Extensive experience in implementing various accounting software such as Quickbooks, Sage, Peach Tree, Solomon, MAS90 and MAS200
• International and US experience in Accounting, IT, and Logistics
• Expertise in managing offshore projects
• Back-up facilities available for any unforeseen business interruptions
• Redundant manpower to assist in cases of emergencies

And above all,

Our terms are reasonable. Our services are customized. Our people are trustworthy. And our clients are our priority.